Tracy 12 - Red Copper - Final Sale

Hi beautiful,

Thank you so much for your feedback. We’re very happy to hear that your daughter loves her wig.

I also wanted to reassure you that we only ship brand new wigs. At this time, returned wigs are not resold. I just wanted to mention this in case she thought a used wig had been shipped. Even when Nellie customizes wigs, she only uses water and does not apply any styling products.

All wigs may have a light silicone spray on them from the factory. If the fibers feel a bit stuck together, she can simply mist the wig lightly with water and gently brush it, which will help separate the fibers.

Please check with her and let us know if she needs any help. We’re always happy to assist. ❤️