If you encounter any issues with your package, please contact us at support@nelswigs.com. We will gladly provide the necessary details for your claim.
Please note that our emails may sometimes end up in your spam or junk folder. To ensure you receive our communications without interruption, we kindly ask that you check your spam folder and mark our emails as ‘Safe.’ This will help ensure that future messages land directly in your inbox.
While we are committed to assisting you, please be aware that Nel's Wigs is not responsible for packages that are lost or stolen after they have been shipped. We recommend that all parties work directly with USPS or UPS for resolution in such cases.