Return

When you opt in for our Returns Coverage at checkout, you can return any item(s) from your order for store credit within 7 days of delivery.

• Coverage is available within the U.S., and we will provide a return shipping label.

•  Return coverage is only available for purchases made through our website, not through other sales channels.

• Customized wigs are eligible for return; however, the customization fee is non-refundable.

Return Eligibility:

• You must purchase the Return Coverage at check out. If the coverage was not purchased, the order will not be eligible for return. International orders are final sale. 
• You must submit your return request within 7 days of delivery. Returns submitted after this period will be ineligible.
• Items must be returned in their original condition, unworn and unaltered. We will fully inspect all returned items before accepting the return.
• Returns are for Store Credit only. If you encounter any issues with the return process, please reach out to us at support@nelswigs.com, and we will assist you with your return. 
• Lace cutting will not be performed on orders that include purchase protection coverage, regardless of whether the service was requested. 
  

Conditions for Rejection:

We reserve the right to reject returns that do not meet the following criteria even if the Return & Exchange coverage was purchased:

• Lace cut:  Please ensure the lace stays intact. If you purchase the Return Coverage for your order, DO NOT request a lace cut, as it will not be performed.
• Odors: Returns with any odors (perfume, smoke, oil) will not be accepted.
• Makeup: Any signs of makeup on the wig will lead to a rejection.
• Mismatch: The returned wig must be the exact same item that was shipped by Nel's Wigs.
• Worn Items: Signs of the wig being worn will lead to a rejection.
• Modifications: Any alterations made to the wig by customer render it ineligible for return.

 Please click HERE to submit a return.

A restock fee may be applied based on the number of returns made by customer.

POLICY UPDATES:

Nel's Wigs reserves the right to amend this Return Policy at any time. Any changes will be reflected on our website.