Return

At Nel's Wigs, we strive to ensure your complete satisfaction with your purchase. When you opt in for our Returns Coverage at checkout, you can return any item(s) from your order for a store credit within 7 days of delivery. Coverage is within the US. We will provide a return shipping label.

As of now we do not have returns on International Orders.

Customized wigs are eligible for return; however, please note that the customization fee is non-refundable.

Return Eligibility:

• You must purchase the Return Coverage at check out. If the coverage was not purchased, the order will not be eligible for return. International orders are final sale. 
• You must submit your return request within 7 days of delivery. Returns submitted after this period will be ineligible.
• Items must be returned in their original condition, unworn and unaltered. We will fully inspect all returned items before accepting the return.
• Returns are for Store Credit only. If you encounter any issues with the return process, please reach out to us at support@nelswigs.com, and we will assist you with your return. 
• Lace cutting will not be performed on orders that include purchase protection coverage, regardless of whether the service was requested. 
  

Conditions for Rejection:

We reserve the right to reject returns that do not meet the following criteria even if the Return & Exchange coverage was purchased:

• Lace cut:  Please ensure the lace stays intact. If you purchase the Return Coverage for your order, DO NOT request a lace cut, as it will not be performed.
• Odors: Returns with any odors (perfume, smoke, oil) will not be accepted.
• Makeup: Any signs of makeup on the wig will lead to a rejection.
• Mismatch: The returned wig must be the exact same item that was shipped by Nel's Wigs.
• Worn Items: Signs of the wig being worn will lead to a rejection.
• Modifications: Any alterations made to the wig by customer render it ineligible for return.

 Please click HERE to submit a return.

A restock fee may be applied based on the number of returns made by customer.

POLICY UPDATES:

Nel's Wigs reserves the right to amend this Return Policy at any time. Any changes will be reflected on our website.